Eicon Networks C20 Instruction Manual Page 32
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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INTUITY Messaging Solutions Release 4
MAP/5P Maintenance
585-310-186
Issue 3
October 1997
Troubleshooting
Page 1-10The Keyboard Is Not Operating
1
The Keyboard Is Not Operating
Monitor Is Not Operating
Table 1-11. The Keyboard Is Not Operating
Possible Cause Check/See Probable Fix
The keyboard is not
plugged in.
Check the keyboard
connection.
Shut down the system and
plug in the keyboard.
The keyboard is “frozen.” Check the keyboard
connection.
Reboot the system.
Continued on next page
Table 1-12. Monitor Is Not Operating
Possible Cause Check/See Probable Fix
The monitor has not been
turned on.
Check the monitor switch. Turn on the monitor.
The monitor brightness
has been turned down.
Check the monitor
brightness knob.
Turn up the brightness.
Continued on next page
- INTUITY™ Messaging Solutions 1
- Contents 3
- 2 Diagnostics 2-1 4
- Page vi 6
- Page vii 7
- Page viii 8
- 11 Installing an RFU 11-1 9
- A System Configuration A-1 9
- 585-310-186 10
- October 1997 10
- About This Book 11
- How to Use This Book 12
- Conventions Used in This Book 13
- Ter mi nal Keys 16
- Screen Displays 16
- Other Typography 17
- Trademarks and Service Marks 18
- Related Resources 20
- How to Comment on This Book 21
- Troubleshooting 23
- Modem Does Not Answer 24
- Daily at 3:00 A.M 25
- Standalone Mode 27
- DCS AUDIX® Does Not Work 28
- Cannot Assign Voice Ports 29
- System Will Not Outcall 29
- System Will Not Boot 30
- Optional Features Not Working 31
- System Memory Test Fails 31
- The Keyboard Is Not Operating 32
- Monitor Is Not Operating 32
- Tip/Ring Circuit Card Is Not 33
- Recognized by the Lucent I 33
- The Printer Is Not Operating 34
- Hard Disk Drive Access 35
- Messages 38
- Found Message and Stalls 40
- Unpredictable 44
- Hard Disk Drives 45
- Diagnostics 47
- Conducting Audits 48
- Page 2-3Conducting Audits 49
- Page 2-5Conducting Audits 51
- AMIS Analog Networking 52
- Digital Networking 52
- Administration 52
- Field Descriptions 53
- If the Audit Fails 54
- Auditing Networking Databases 54
- Networking Database Audit 55
- Platform User Database Audit 56
- Page 2-12Conducting Audits 58
- Conducting Diagnostics 59
- Remote Connection Test 62
- Requirements 63
- Network Connections Test 65
- Lucent I 67
- Messaging Solutions 67
- Modem Loop-Around Test 68
- Network Loop-Around Test 69
- Networking Board Reset 73
- Busyout Networking Channels 74
- Release Networking Channels 75
- Performing a Network Snapshot 76
- Driver Status 78
- Board Status 79
- Displaying Port Stats 80
- Port Status 80
- Register Dump 82
- Serial Port Send Test 86
- View Switch Link Status 88
- Diagnostics 89
- Diagnostics Procedure 90
- Diagnostic Results 91
- Reset Procedure 92
- TCP/IP Diagnostics 95
- Testing the TCP/IP Software 95
- System and a Subscriber’s PC 98
- Voice Port Diagnostics 101
- Procedure 104
- CAUTION: 104
- Common System Procedures 111
- Inserting the Cartridge Tape 115
- Removing the Cartridge Tape 116
- Formatting Cartridge Tapes 116
- Types of Diskettes 117
- Inserting the Diskettes 117
- Removing the Diskettes 118
- Formatting Diskettes 118
- Backing Up (Unattended) 119
- Administration Menu 123
- Administration Screen 124
- Backing Up (Attended) 127
- NTUITY AUDIX Names 128
- Restoring Backups 131
- Page 3-22Restoring Backups 132
- Administering Voice Messaging 133
- Stopping the Voice System 134
- NTUITY System 136
- Rebooting the System 137
- Performing a Warm Reboot 137
- Performing a Cold Reboot 137
- Verifying the Date and Time 138
- Changing the Date Field 139
- Changing the Month 139
- Changing the Day 140
- Changing the Year 140
- Changing the Time Field 140
- Changing the AM/PM Field 140
- Changing the Time Zone Field 140
- Time Window 141
- Getting Inside the Computer 143
- ATTENTION 144
- Recommended 146
- ESD sensitive 146
- Removing the Dress Cover 148
- Replacing the Dress Cover 150
- Restoring Power to the MAP/5P 150
- Overview 151
- NTUITY System from 152
- Extracting the Circuit Card 153
- Installing a Circuit Card 153
- Inserting the Circuit Card 154
- Re-assembling the MAP/5P 154
- NTUITY System to Service 155
- Circuit Card Settings 156
- ACCX (AYC22) Circuit Card 158
- DCIU Circuit Card 160
- Setting the Resource Options 161
- Replacing a DCIU Circuit Card 161
- Ethernet LAN Circuit Card 163
- Tip/Ring Circuit Cards 167
- SCSI Controller Circuit Card 171
- Figure 5-18 177
- Software Package 179
- Circuit Card 181
- MAP/5P System Installation 185
- Circuit Card, Version 2 186
- WARNING: 193
- Restoring the System 196
- Verifying the Installation 196
- Replacing the Hard Disk Drive 199
- Single Disk System 200
- Mirrored System 200
- Restoring the SCSI IDs 210
- Replacing a Hard Disk Drive 215
- NTUITY System from Service 216
- Inserting Hard Disk Drive 0 218
- SCSI ID 1 221
- Inserting Hard Disk Drive 1 222
- Adding a Hard Disk Drive 223
- Cleaning a Hard Disk Drive 225
- Performing a Low-Level Format 227
- Replacing Other Components 231
- CMOS Battery Removal 237
- Diskette Drive Installation 242
- Inserting the Diskette Drive 242
- Page 7-15Fan Replacement 245
- Accessing the CPU Fan 247
- Extracting the CPU Fan 247
- CPU Fan Installation 247
- Inserting the CPU Fan 247
- Verifying the SIMM Seating 249
- Accessing the SIMMs 249
- Extracting the SIMMs 250
- Extracting the Motherboard 254
- Motherboard Installation 254
- Inserting the Motherboard 257
- Power Supply Replacement 263
- Power Supply Installation 266
- Inserting a Power Supply 267
- Accessing the Riser Card 270
- Extracting the Riser Card 270
- Riser Card Installation 270
- Inserting the Riser Card 270
- Installing UnixWare 274
- Page 8-3Installing UnixWare 275
- Loading the Host Bus Adapter 276
- Page 8-5Installing UnixWare 277
- Setting Up the Keyboard 278
- Page 8-7Installing UnixWare 279
- Page 8-8Installing UnixWare 280
- Page 8-9Installing UnixWare 281
- Page 8-10Installing UnixWare 282
- Page 8-11Installing UnixWare 283
- Page 8-12Installing UnixWare 284
- Page 8-13Installing UnixWare 285
- Page 8-14Installing UnixWare 286
- Page 8-15Installing UnixWare 287
- Setting the Slice Sizes 288
- Copying the Unix System Files 290
- Page 8-19Installing UnixWare 291
- Page 8-20Installing UnixWare 292
- Page 8-21Installing UnixWare 293
- Running installit 296
- Software Packages 298
- Installing Lucent™ INTUITY™ 303
- System Software 303
- NTUITY AUDIX Voice 304
- Page 9-3Installing the I 305
- Page 9-4Installing the I 306
- Software 309
- NTUITY Lodging Software 313
- NTUITY Lodging Software Set 313
- Page 10-6Installing I 314
- Lodging Software Packages 314
- Page 10-7Installing I 315
- Page 10-8Installing I 316
- Page 10-9Installing I 317
- Installing the Enhanced List 318
- Administration Package 318
- Installing an RFU 321
- Page 11-3Installing an RFU 323
- Installing a New RFU 324
- Page 11-6Installing an RFU 326
- Page 11-7Installing an RFU 327
- Page 11-8Installing an RFU 328
- System Configuration 329
- Component Assignments 331
- Fixed Assignments 334
- Variable Assignments 334
- Resource Allocation 336
- Component Ordering Numbers 339
- Disaster Recovery Checklists 345
- MAP/5P Platform Alarms 361
- Platform Alarms 362
- Page E-3Platform Alarms 363
- Page E-4Platform Alarms 364
- Glossary 365
- NTUITY system include 367
- NTUITY system 370
- NTUITY AUDIX 372
- NTUITY system is auto 372
- NTUITY system opera 373
- NTUITY system and 373
- NTUITY system con 373
- NTUITY screens and per 375
- NTUITY AUDIX system is 375
- NTUITY system. See also 382
- NTUITY system are voice 383
- NTUITY machine 385
- NTUITY system that allows a 386
- NTUITY user’s mailbox 388
- NTUITY AUDIX system 393
- NTUITY sys 393
- NTUITY display 393
- NTUITY system and switch fea 393
- Numerics 397
- Page IN-2 398
- Page IN-3 399
- Page IN-5 401
- Page IN-6 402
- Page IN-7 403
- Page IN-8 404
- Page IN-9 405
- Page IN-10 406
- Page IN-11 407
- Page IN-12 408
- Page IN-13 409
- Page IN-14 410
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